FAQs

Frequently Asked Questions (FAQs)

1. How can I contact Vormeta?
You can reach out to us anytime via email at info@vormeta.com. Our customer service team is here to assist you with any questions or concerns.

2. Do you ship worldwide?
Yes, we offer worldwide shipping! Please note that delivery times and shipping fees may vary depending on your location.

3. Where do you ship from?
We work with trusted suppliers and warehouses across multiple locations. Most orders are shipped directly from our main fulfillment centers to ensure fast and reliable delivery.

4. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing it. Once the order has been processed and shipped, we may not be able to accommodate changes, but we’ll do our best to assist.

5. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept secure payments via PayPal.

6. How long will it take to receive my order?
Delivery times vary by location. On average, orders take between 7-15 business days to arrive. You will receive a tracking number once your order has shipped so you can monitor its progress.

7. What if I don’t receive my order?
If your order hasn’t arrived within the estimated delivery time, please contact our support team. We’ll investigate the issue and work with you to ensure you receive your product.

8. Will I be charged customs and taxes?
Customs and import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and vary based on location. Please check with your local customs office for more information.

9. How do I return an item?
We offer a 30-day return policy for eligible items. To initiate a return, please contact our support team with your order details, and we’ll guide you through the return process. For more information, please review our Return Policy.